Each January we publish how punctual we were in the year before, including the part we would rather not print. In 2025 we delivered 412,000 loads and 98.4 % of them arrived inside the window agreed when the order was booked. That is up from 97.6 % in 2024.

How we count

A load is on time if it reaches the delivery address within the booked window: 30 minutes for timed slots, the agreed day for everything else. If the customer moves the date, the new date counts. If we move it, the old one does. A load that is early and has to wait outside the gate counts as on time, though the driver would not call it that.

By mode

Road finished at 98.9 %, helped by a mild winter and by second drivers on four long lanes. Air reached 98.1 %. Rail came in at 97.4 %, held back by engineering works on the Rhine corridor in the spring. Sea was the weakest at 94.2 %, measured against the arrival date first given by the carrier.

What went wrong

Of the 6,600 late loads, 41 % were delayed at a port or terminal, 23 % by weather or road closures, 19 % by customs queries and 17 % by us: a planning error, a missed collection or a breakdown. We wrote to every customer whose load fell in that last group.

• Sea schedules slipped most in February and March
• Customs delays fell by a third after we began filing entries before arrival
• Four in five late road loads arrived the same day

A late load you were told about in the morning is a different thing from one you find out about at the gate.

What changes in 2026

We are adding a second weekly sailing on two Asian lanes, so a rolled container waits three days and not seven, and position reports on rail move from hourly to every ten minutes.